Internal Helpdesk is a fully-hosted, web-based application, so there is no software to install, no updates to download and you are always using the most up-to-date version. Most importantly, our best-in-class features are configure it to meet your specific business objectives.

• World-class Service-Desk software your internal IT staff can use to create, manage and resolve all of your service issues – through a single, easy to use, web-based application




• An Employee Access Portal that gives any employee in your organization the ability to directly submit service requests, track their progress and more – based on the access and security levels you define




• Unlimited flexibility to escalate or share service requests with your One Up Solutions as an outsourced IT service provider, manually or automatically, according to the workflow rules, issue types and priorities you define




• Powerful workflow automation engine to speed service, eliminate redundancy and increase accountability




• Comprehensive service-activity reports and at-a-glance visibility into the entire process